FAQs

Who is Synergy Diagnostic Laboratory?

Synergy is a CLIA (Federally) licensed medical laboratory to perform Covid-19 tests, established in 2012.

When will I get my results?

Within 24 hours from the time we receive your specimen.

What kind of test is it?

Our Covid-19 Test is a Nucleic Acid RT-PCR Test (also know as a Molecular PCR Test, or a PCR Test).

 We offer two styles:

  • A Nasal Swab, which is what most countries require for traveling. Our Nasal Swab is a Gentle Q-Tip style that you use on the front inside portion of your nose. (Not the invasive kind).
  • A Saliva Test, which you simply cough and spit into a tube.

How will I get my results and what is included?

You will receive your results by email (via a HIPPA-compliant system).

  • Your results will include:
  • Your Name
  • Your Date of Birth (DOB)
  • The type of test
  • The result of your test
  • The report date
  • The name, address, CLIA license of Synergy
  • Certified by Synergy Diagnostic Laboratory, Inc.

How and where can I take my test?

We offer two options. Curbside At Synergy or At Home

Curbside At Synergy: You can take your test at our laboratory. Simply purchase your test and choose an appointment time that is best for you. It takes about 15 minutes. Drive up and stay in your car. We will bring you the test kit, which you take in your car. When you are done, we will come back out and take the test from you and begin processing your test. Results will be available within 24 hours.

At Home: We can also ship you a test kit and depending on your time frame we can ship it by regular delivery or by overnight express. You will be able to take the test at home and at your convenience. When you are ready, ship the test kit back to us for processing. If you are in a rush order the two way overnight delivery method available in the shopping cart.

What is the fastest way to take a test?

Order your test online and choose the two way overnight delivery method.

Can I order test kits and keep them handy?

Yes, you can also preorder in bulk and keep test kits handy for when you need them. Frequent Flyers and travelers can keep a kit in their luggage in case they need to take a test while traveling. 

How accurate is our SynergyDX SARS-CoV-2 test?

Our test is based on The PerkinElmer New Coronavirus Nucleic Acid Detection Kit. The Kit is a sensitive real-time RT-PCR test authorized under the FDA EUA for the detection of COVID-19 in human oropharyngeal, nasopharyngeal, and anterior nasal swab samples. Synergy has also validated the test Kit for use with two Saliva test kits and with a Gentle Nasal Swab, Q-tip style.

About the Test:  FDA’s Performance Comparison of Nucleic Acid-based SARS-CoV-2 Assays

“The FDA developed an experiment to precisely compare the performance of the nucleic acid-based SARS-CoV-2 assays which have received EUA authorization and published a comparative performance analysis. This assessment used the FDA SARS-CoV-2 Reference Panel which allowed a consistent determination of the relative sensitivity of these tests and their cross-reactivity with the MERS-CoV virus. As can be seen in Table 2 on the FDA website, the PerkinElmer New Coronavirus Nucleic Acid Detection Kit had the lowest LOD of the assays tested.” The LOD, is the lowest quantity of a substance that can be distinguished from the absence of that substance with a stated confidence level.

How can I get support?

You can email support@synergydx.com or call (954) 835-5198. Simply tell us what you need and we will do our best to help you.