FAQs

Who is Synergy Diagnostic Laboratory?

Synergy Diagnostic Laboratory is a CLIA-certified laboratory established in 2012, based in South Florida. Our mission is to help stop the spread of COVID-19 by providing easy access to testing.

Why trust SynergyDX?

Our tests are FDA Authorized under an emergency use authorization with lab processing in our CLIA-certified laboratory and truly the most sensitive commercially available COVID-19 test; as reported by the FDA.

Where can I get tested?

We offer options for testing. Local community drive-thru’s, curbside locations, and At home using our FDA Authorized SynergyDx Home Collection Kit, authorized for DTC. Direct To Consumer.

Do you offer delivery options?

Yes, we can ship to your home and if you live in South Florida we can hand deliver to your door. using our professionally trained delivery service.

What kind of test do you offer?

We offer our SynergyDX RT-PCR test; Rapid Antigen tests and a Rapid PCR Test.

How will I get my results?

Results are sent by email to the email you used for registration.

About our Direct To Consumer Test, SynergyDx SARS-CoV-2 RNA Test DTC:

The SynergyDx SARS-CoV-2 RNA Test DTC is a direct-to-consumer product for testing of individual anterior nasal swab specimens self-collected at home using the SynergyDx Home Collection Kit for Covid-19 DTC by any individual, age 18 years or older, including individuals without symptoms or other reasons to suspect COVID-19. (Our test provides unobserved options for individuals 18 years or older.)

About our SynergyDx SARS-CoV-2 RNA Test:

The SynergyDx SARS-CoV-2 RNA Test is a real-time RT-PCR test intended for the qualitative detection of nucleic acid from SARS-CoV-2 in anterior nasal swab specimens collected from individuals suspected of COVID-19 by their healthcare provider (HCP), and from individuals without symptoms or other reasons to suspect COVID-19.

This test is also authorized for use with anterior nasal swab specimens that are self- collected using the SynergyDx Home Collection Kit for COVID-19 at home or in a healthcare setting by any individuals, 18 years of age and older, including individuals without symptoms or other reasons to suspect COVID-19, when determined to be appropriate by a healthcare provider.

Where are tests processed?

The SynergyDx SARS-CoV-2 RNA Test is processed at our main laboratory location in Davie, Florida. Rapid antigen and rapid PCR tests are processed in our designated patient Service Centers.

What are the typical turnaround times for test results?

In most cases, our RT-PCR test results are available in 12-36 hours. Times vary based on the day of the week or if testing is in high demand due to an unusual surge in testing. Our rapid tests are typically reported in a few hours from the time a test is started.

Refund Policy:

All our testing products and services are Non-refundable, No exchanges, No Returns. SynergyDX is a medical device and testing service. Laboratory services can not be returned, exchanged, or refunded. This includes our COVID-19 Home Test Kits; Our Onsite Antigen Tests, Our Onsite Rapid PCR and Rapid Antigen Tests, and your Delivery Fees.