Refund Return Policy

All our testing products and services are Non-refundable, No exchanges, No Returns. SynergyDX is a medical device and testing service. Laboratory services can not be returned, exchanged or refunded. This includes our COVID-19 Home Test Kits; Our Onsite Antigen Tests, Our Onsite Rapid PCR and Rapid Antigen Tests and your Delivery Fees.

If you feel you have not received the product or service you paid for please email us at Tell us why you feel you need a refund. We will immediately return your email and ask for a phone call to discuss the situation. We typically answer emails the same day.

Thank you,
Synergy Diagnostic Laboratory Team